Support & resolution
Complaints & Grievance
If something has not been handled as expected, use the channels below so the humanTech Courses team can review it.
How to raise a complaint
Send a clear description of the issue, the course or service involved, your name and contact details, and any relevant reference number. This helps the team investigate the matter efficiently.
What to include
- Your name and contact information.
- Course name or enquiry reference, if applicable.
- A concise description of the issue and the date it occurred.
- Relevant screenshots, receipts or other supporting information where appropriate.
- What resolution or clarification you are requesting.
Response
The team will review the complaint and respond using the contact details provided. Resolution time can depend on the nature of the issue and the information available.
Need help with a course instead?
For ordinary course questions, fees, schedules or enrolment guidance, use the Contact Us page or submit an enrolment enquiry.